Privacy Policy

August 18, 2026

Shin Yen Retail Property Management (“Shin Yen,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at www.shinyen.com, communicate with us by phone, email, or text message, or otherwise interact with Shin Yen Retail Property Management.

Information We Collect

We may collect the following categories of information:

Personal Information: When you contact or conduct business with Shin Yen Retail Property Management, we may collect information you voluntarily provide, including your name, telephone number, email address, mailing address, and other information reasonably necessary to respond to your request or provide our services. Depending on the nature of your relationship with us, we may also receive information related to properties, vendors, tenants, customers, business partners, employment inquiries, billing, payments, or other business activities.

SMS and Communication Information: If you provide your mobile telephone number and consent to receive text messages from us, we may collect your phone number, SMS consent or opt-in information, and information associated with our communications with you.

Automatically Collected Information: When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and other website usage information.

How We Use Your Information

Shin Yen Retail Property Management may use the information we collect to:

  • Respond to inquiries and requests;

  • Communicate with tenants, customers, vendors, business partners, job applicants, and other individuals with whom we have a business relationship;

  • Provide information concerning properties, services, appointments, maintenance, billing, payments, or other business matters;

  • Send administrative, operational, or transactional communications;

  • Process and manage employment inquiries or applications;

  • Maintain and improve our website, services, and business operations;

  • Protect against fraud, unauthorized activity, and security threats; and

  • Comply with applicable laws, regulations, court orders, subpoenas, and other legal obligations.

Information Sharing and Disclosure

SMS consent is not shared with third parties for marketing purposes.

Shin Yen Retail Property Management does not sell or rent personal information to third parties. We do not sell, rent, release, or transfer SMS consent or mobile phone numbers to third parties for third-party marketing purposes. Mobile opt-in information and SMS consent will not be shared with third parties for marketing or promotional purposes.

We may share personal information in limited circumstances, including:

Service Providers: We may provide information to service providers that perform services on our behalf, such as property management support, information technology, communications, payment processing, accounting, customer service, or other operational services. These providers are permitted to use the information only as necessary to perform services on our behalf and are expected to appropriately protect the information.

Business and Property Operations: Where reasonably necessary, information may be shared with property owners, managers, contractors, vendors, professional advisers, or other parties involved in providing or administering services related to our business or properties.

Legal Requirements: We may disclose information when required by applicable law, regulation, subpoena, court order, or other legal process, or when we reasonably believe disclosure is necessary to protect the rights, property, or safety of Shin Yen Retail Property Management, our customers, tenants, employees, business partners, or others.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

SMS Opt-Out: You may opt out of SMS communications at any time by replying STOP to a text message from us.

Access and Corrections: You may contact us to request access to, update, or correct personal information you previously provided to us, subject to applicable law.

Third-Party Websites

Our website may contain links to websites operated by third parties. Shin Yen Retail Property Management is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

Children's Privacy

Our website and services are not directed to children under 13, and Shin Yen Retail Property Management does not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.

Changes to This Privacy Policy

Shin Yen Retail Property Management may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

Changes will be posted on this page and identified by an updated “Last Updated” date. We encourage you to periodically review this Privacy Policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or Shin Yen Retail Property Management's privacy practices, please contact us:

Shin Yen Retail Property Management
4016 Grand Ave, Suite B
Chino, CA 91710
Phone: (909) 628-6666
Email: Contact@ShinYen.com
Website: www.shinyen.com

SMS Terms and Conditions

1. Introduction

These SMS Terms and Conditions govern text message communications from Shin Yen Retail Property Management. By opting in to receive SMS communications from Shin Yen Retail Property Management, you agree to these SMS Terms and Conditions.

Consent to receive SMS messages is not a condition of purchasing goods or services.

2. Consent to SMS Communications

By providing your mobile phone number and consenting to receive SMS communications, you authorize Shin Yen Retail Property Management to send text messages to the mobile number you provided. Information obtained as part of the SMS consent process will be handled in accordance with our Privacy Policy. SMS consent is not shared with third parties for marketing purposes.

3. Types of SMS Communications

Depending on your relationship with Shin Yen Retail Property Management, SMS messages may include:

  • Property management or tenant-related communications;

  • Maintenance requests, scheduling, and status updates;

  • Appointment reminders;

  • Follow-up messages;

  • Billing or payment-related inquiries and notifications;

  • Vendor, contractor, or business-related communications;

  • Customer service and administrative communications;

  • Employment application or onboarding communications, when applicable; and

  • Other communications related to an existing relationship or request with Shin Yen Retail Property Management.

4. SMS Opt-In You may opt in to receive SMS messages from Shin Yen Retail Property Management verbally during conversations

Where applicable, you may consent to receive SMS messages from Shin Yen Retail Property Management through methods including:

  • Providing verbal consent during a telephone or in-person conversation;

  • Providing written consent;

  • Submitting an online form that clearly requests SMS consent; or

  • Other affirmative opt-in methods made available by Shin Yen Retail Property Management.

Providing your phone number alone does not necessarily constitute consent to receive marketing SMS communications.

5. Message Frequency and Charges

Message frequency may vary depending on your interactions and relationship with Shin Yen Retail Property Management.

Message and data rates may apply depending on your mobile carrier and service plan. Shin Yen Retail Property Management is not responsible for charges imposed by your wireless carrier.

6. Opt-Out Instructions

You may opt out of receiving SMS messages from Shin Yen Retail Property Management at any time by replying STOP to a text message.

After submitting an opt-out request, you may receive a confirmation message. We will then discontinue applicable SMS communications unless you subsequently provide consent to receive messages again or communications are otherwise permitted by applicable law.

7. Help and Support

For assistance with SMS communications, reply HELP to a text message from Shin Yen Retail Property Management.

You may also contact us at:

Phone: (909) 628-6666
Email: Contact@ShinYen.com
Website: www.shinyen.com
Privacy Policy: www.shinyen.com/privacypolicy
SMS Terms and Conditions: www.shinyen.com/privacypolicy

8. Mobile Information and Third Parties

Shin Yen Retail Property Management does not sell, rent, release, or transfer SMS consent or mobile phone numbers to third parties for third-party marketing purposes. SMS consent is not shared with third parties for marketing purposes.

Mobile information may be disclosed to service providers when necessary to facilitate our SMS communications or provide supporting services on our behalf, subject to appropriate restrictions on their use of the information.

9. Changes to SMS Terms

Shin Yen Retail Property Management may update these SMS Terms and Conditions periodically. Updated terms will be posted on our website with a revised effective or “Last Updated” date.

Continued participation in our SMS program after changes become effective will be subject to the updated terms, to the extent permitted by applicable law.